To do this, follow these steps:Ĭlick Start, click Control Panel, and then click Credential Manager. Remove the user's Skype for Business Online credentials from the Windows Credential Manager. If you can't sign in to Skype for Business Online, go to step 2. Verify that the certificate is present and that it isn't expired.ĭelete the certificate, and then try to sign in to Skype for Business Online. Sort by the IssuedBy column, and then look for a certificate that is issued by Communications Server. To do this, click Start, click Run, type certmgr.msc, and then click OK.Įxpand Personal, and then expand Certificates. Verify that the user has the correct certificates in Certificate Manager. Now that the computer is up to date and meets all minimum system requirements, clear any cached credentials or certificates from previous logons: Select your version (2013 or 2010), and then select Lync client under Category. See Lync Downloads and Updates for the latest Lync updates. Specifically, make sure that video, audio, and network drivers are up to date. Run Windows Update, and then verify that all optional hardware updates are installed. The computer should have the latest operating system updates, audio and video drivers, and software application updates to make connecting to a Skype for Business Online To resolve any client or computer issue, first make sure that the computer is up to date.
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